1.Before ship your order out, we will test the phone entirely and carefully to make sure it’s in good quality before it arrives in your hands,we will send you a free adapter to make sure you use it better.
2.About the software,we have custom rom and global rom ,Customo rom we will root the phone, not Support OTA update, but support Google play and multi-languages.Global rom support OTA
3.Normally, we will open the original box to check the phone and install Multi-language ROM and Google play store ,If you have special requests about the original box ,please leave us a message, We can’t guarantee (we believe that mobile phone manufacturers can not guarantee too)the multi-language Rom without bugs and all languages translation not full 100%.
4.About the Antutu Test Score, Depending on the mobile phone state when the Antutu Test Running ,And if the score different with our screenshot show,is normal phenomenon.
5.The actual available internal phone storage may differ depending on the software configuration of your phone.We can’t accept dispute for ROM / RAM data difference
6.Language translation not full 100% and official chinese version voice assistant just support Chinese language .
7.If the parcel is strict inspected by custom, You still need to pay tax to clear custom. We won`t bear the customs taxes. If you have special requests, please contact us, we will provide all necessary document to help you clear custom.Order value not include Tax fee,please remember
8.DHL Shipping fee not inclued DHL remote area .
9.Please check your local network operator ,check our phone whether can work well in your country or not. you can use this link : willmyphonework.net
10.we don’t accept dispute about the gift we provide (silicone case, screen film, EU adaptor, glass film at so on)
11. The order value have not include tax. we do not bear any tax.you should pay tax by yourself.
How to do when receive the parcel
1. The weight of parcel is about 0.35kg~~0.7kg for one phone ,on the parcel lable, there is a Declared weight, this is not real parcel weight, if you need real parcel weight, please ask us .we will show you the real parcel weight.if you find that the parcel has any problem ,(such as looks like has been opened )before you open the parcel, please make a video to as the proof of compensation.
please open the parcel in post office, and make the video at the same time .If the parcel damaged or empty (stolen), please ask the post office to provide official document, especially the claim request paper
2. Please do not update the Android system of the phone,because after the system updated,the multi language and google play store may be erased,this is very important,please pay attention.if you update it that bring the trouble,we not accept any update dispute.
About the Return and Refund
1.If the phone has any problem,Please contact us in 7 days ,if more than 7 day
We will not to agree to replace the phone ,but we will help you how to solve the problem ,
2.If you want to return the phone ,please contact us ,you can return it if we agree ,But The buyer need to afford the shipping fee to China .if we checked the phone no any problem,We will not full refund the buyer need pay for the 13% depreciation.
3.When you send the phone ,please write the order number on the package for us to check ,thanks
1.Every phone before we send it out , we will test and check the phone.
2.we suggest you buy local warranty which provide by SmeshMega.com in your local country, which is cheaper and more convenient.
3.If there is no local warranty in your country, or you do not want to buy local warranty, do not worry, we provide one year warranty for cellphone.
4.One-year Store warranty(China Warranty Service only) or one-year SmeshMega.com warranty(Local Warranty Service, you could buy it when you make an order) .But excludes accessories.
Artificial damages (including screen dropped, or broken motherboard, scratched,free gifts and some other problems incurs by abused etc) is out of warranty. Customer need to pay freight and
new parts changed cost if need maintenance.
If you have any questions, please feel free to email our service specialists 24 Hours a Day, 7 Days a Week.
We will reply you ASAP. If no response within 24 Hours, please check the spam in your mail box.
We greatly appreciate your POSITIVE feedback. Please do NOT leave negative feedback without asking for help.
Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem.